Shipping & Returns

At Artisan Foundry we strive for a fair delivery pricing structure and to this end it is worked out by the gross weight of the order including the packaging material and your location. Please bear in mind that Highlands and Islands, European destinations and other international rates are set by the providers of the services and we can do nothing to alter them.
Therefore we have a separate carriage table for these areas.

The process on the website is automated by a system called the "Table Rate" which works out the total weight of the order plus the packing materials, then selects the appropriate band or rate from the table below prior to the customer checking out. This means you know exactly how much you will be paying for postage and carriage prior to committing to buy.
Please remember that the Carriage/Postage charge also includes a charge for the packing as well as packaging materials.
Any local taxes or import duties are your responsibility and you should investigate this before making a purchase.

Any Damaged / Missing contents or parcels must be reported to us to us within a 7 day timescale from the notified date of dispatch for us to make a claim with the carrier.

Notes
All charges are subject to change without prior notice.
Under 2kg is usually dispatched with Fedex tracked service
Anything over 2kg is sent via tracked Parcelforce 48 courier service you will be provide you with the tracking data.
Couriers collect packages between 1.00p to 3.00pm. If you order late in the day you may miss the Next Day delivery service and your order will be dispatched the following day.
When orders are dispatched we have no control over the service providers but we will endeavour to chase up late or missing packages.
Both services are 3 to 5 days but the majority of packages can arrive sooner than anticipated. Adverse weather conditions and peak shopping periods can affect delivery times.
To save on delivery we do allow private collection which can be selected at checkout. A mutual date and time is then arranged.
Packages over 182kg are usually sent via pallet * and delivery will need to be arranged in advance. Please phone for details.
Some of our packages such as superwool may be under 25kgs in actual weight but due to the volumetric size carriers charge a premium.

Returns
Please contact us if you have problems with any of our products and we will do our best to sort things out for you.
Any products in our off the shelf range can be returned if damaged or faulty. We give you a return number and will organise return carriage. However if you change your mind or goods are surplus to your requirements we will accept returns but you are responsible for the return carriage charges. Upon arrival back to us in their original packaging and unused condition we will organise a refund minus our original carriage and packing charge.
Please note - Non stock items which are made to order are non returnable and no refund will be offered. If the goods are faulty/damaged upon arrival we will restore/ repair the item to as new condition for you.